The pals' booking was with Teletext Holidays, which ceased trading in January this year after coming under fire by the Competition and Markets Authority (CMA) over delays in repaying outstanding refunds to customers. Since then I have done everything I could to get the money back, but I just feel I am frustrated every way I turn." "We finished paying in August 2020 and the total amount was £2479.70. "I feel ever so guilty that I encouraged my friends to pay for the whole holiday and they are still waiting go get their money back two years later," said Christine. Read more: Teletext Holidays goes bust - what it means for your booking The pals booked and paid the deposit on their holiday before the pandemic hit, and in the early days of lockdown, Christine thought the best thing to do was to continue to pay the instalments as planned in case their holiday could go ahead - a decision she now bitterly regrets. Christine, 65, was the lead booking of the party of seven fellow carers, and says she feels embarrassed and guilty that her friends are still waiting for their money nearly two years later. A retired Northumberland carer has told of her frustration as she battled to get a refund for her holiday booked two years ago.Ĭhristine Roberts, of Newbiggin-by-the-Sea, was booked to go to Benidorm, on Spain's Costa Blanca to celebrate a friend's 60th birthday in October 2020.
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